Outcome1 Ltd - Privacy Policy
6 January 2024
Our contact details
Name: Outcome1 Ltd
Address: 8 Nyth y Dryw, Rhoose, Wales, CF62 3LW, UK
Phone Number: 07443 412815
E-mail: tonyw@outcome1training.com
The type of personal information we collect
We currently collect and process the following information: Personal identifiers, contact details and additional information pertinent to the services we offer or are providing.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Provision of Training Services
Marketing and Product Updates
We use the information that you have given us in order to communicate for legitimate business reasons, including advising on products and services, course organisation and logistics, making courseware available as required, for billing and charging purposes, certification, to collate feedback on our courses and services, and to handle any additional queries.
We may share this information with carefully selected partners from time to time – primarily in support of collaborative training projects where we engage with other training providers to provide training programmes that fully meet customer requirements / industry needs.
We may from time to time collect personal information from carefully selected third party companies / organisations for the purposes of Marketing and Providing Product Advice and Schedule Updates. We will ensure than the organisation can demonstrate that the data was obtained in compliance with the appropriate General Data Protection Regulation and that it may use it for advertising purposes. For example, if the organisation acquired it based on consent, the consent will include the possibility to transmit the data to other recipients for their own direct marketing.
In all cases, Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
For our customers, either:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Tony Wakefield (+44 (0) 7443 412815; tonyw@outcome1training.com)
(b) We have a legitimate interest
For our suppliers:
(a) We have a contractual obligation
How we store your personal information
Your information is securely stored in an encrypted database. We keep your details, including contact details, a record of courses completed, and certificates gained, for training record / validation purposes - unless you ask us to delete them. We will dispose your information by electronic deletion.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. (Not applicable when you have given consent – but you can withdraw your consent)
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. (Not applicable if data held based on “Legitimate Interest”)
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at tonyw@outcome1training.com (+44 (0) 7443 412815) if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at tonyw@outcome1training.com
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address and contact details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
